Refund policy

Return & Refund Policy

14-Day Statutory Right of Withdrawal

We want you to love your Voldara pieces. However, under EU/UK consumer protection laws, if you are not completely satisfied with your purchase, you have the statutory right to withdraw from the contract and return your items within 14 days of receiving your order for a refund or exchange, without giving any reason.

How to Exercise Your Right of Withdrawal

You do not need our authorization to initiate a return within the 14-day cooling-off period. To officially notify us of your decision and ensure an immediate, legally compliant process, you must use our automated portal:

1. Navigate to the footer of our website and click the "Withdraw from contract here" link.
2. Fill out the brief declaration form.
3. Upon submission, you will instantly receive an automated Acknowledgment of Receipt via email containing your official timestamp and further return instructions.

(Alternatively, you may inform us of your decision to withdraw by sending an unequivocal statement via email to contact@voldara.com).

Return Conditions

To be eligible for a refund, your item must be unworn, unwashed, and in the exact same condition that you received it. It must also be in the original packaging with all tags attached. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the garments.

Important Hygiene & Safety Exception

To protect the health and safety of all our customers, and in strict accordance with Article 16(e) of the EU Consumer Rights Directive, certain items have statutory return limitations:

• Panties, thongs, and swimwear bottoms: These items cannot be returned or exchanged if the protective hygiene seal or original packaging has been opened, removed, or damaged after delivery.
• Bras, corsets, sleepwear, and thermal layers: These items are eligible for return, provided they are completely unworn, unwashed, and in their exact original condition with all tags attached.

We kindly ask that you always try on swimwear and intimate bottoms over your own underwear to ensure compliance with these hygiene standards. Any sealed items returned opened or with signs of wear, makeup stains, or strong odors will be legally rejected and sent back to you.

Shipping Your Return

Once your declaration is submitted via our portal, you must pack the item securely and ship it using a trackable shipping service without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal to us.

As we serve a global customer base, please be aware that all physical returns are processed at our central facility in the United States. Customers are fully responsible for bearing the direct cost of returning the goods to our US facility (unless the item arrived damaged or defective). All returns must be shipped to:

Jones Global Marketing LLC
525 Randall Ave STE 100 - 1253
Cheyenne, WY 82001
United States

Please do not ship items back without initiating the formal withdrawal via our portal first.

Refunds & Original Shipping Costs

If you are withdrawing from your entire order within the 14-day cooling-off period, we will refund the original standard shipping costs paid at the time of purchase. Please note that any supplementary costs resulting from your choice of an expedited or express delivery upgrade are non-refundable.

We may withhold the reimbursement until we have received the goods back at our US facility, or until you have supplied adequate evidence of having sent back the goods, whichever is earlier. Once your return is received and inspected (or upon receiving valid proof of return postage), we will process your refund without undue delay. In strict compliance with EU law, the reimbursement will be initiated no later than 14 days from the day we receive the returned goods or the proof of shipment, whichever is earliest. A credit will automatically be applied to your original method of payment (please allow for your bank's standard processing time for the funds to appear).

Damaged or Defective Items

We inspect our garments rigorously, but if you receive a damaged or defective item, please bypass the portal and contact us immediately at contact@voldara.com with photos of the defect. We will arrange a replacement or a full refund at no cost to you.