FAQs
Still have questions? We're here to help!
Our customer care team is dedicated to providing you with the best experience. Please send us an email with your order number, and we will get back to you as soon as possible.
We typically reply within 1 to 2 business days.
How long does delivery take?
We process all orders within 1 to 3 business days. After that, standard delivery to Europe typically takes between 7 to 12 business days. We work hard to get your Voldara pieces to you as quickly and safely as possible!
Will I have to pay customs taxes or hidden fees?
No! For all orders delivered within the European Union (EU), taxes and duties are already included in the final price. You will not pay any extra fees when your package arrives.
How can I track my order?
As soon as your order is shipped, we will send you an email with a tracking number. You can easily follow your package's journey on our "Track Order" page located at the bottom of our website.
What is your return policy?
We want you to love your pieces! You can return items within 14 days of receiving them. For your health and safety, please note that panties (underwear bottoms) and swimwear bottoms can only be returned if the hygiene sticker is completely intact. Bras, corsets, and sleepwear can be returned easily, provided they are unworn and have their original tags attached.